Last Updated: December 2024
Nexera Media Group LTD
1317 N San Fernando Blvd #167, Burbank, CA 91504, United States
Mailing: 1317 N San Fernando Blvd #167, Burbank, CA 91504, United States
Website: fitfirst.club
Email: help@fitfirst.club
Phone: +1 (888) 301-2388
Billing Descriptor (card statement): FITFIRST.CLUB Help? +18883012388
By creating an account, clicking "Subscribe", or accessing FitFirst on fitfirst.club, you enter a binding contract with Nexera Media Group LTD ("FitFirst," "we," "us," "our") and accept these Terms. If you do not agree, do not use the Services.
FitFirst is a subscription digital service offering premium content/features (e.g., your partner in scalable subscription solutions. personalized fitness training with 1000+ curated workouts, custom training plans, nutrition guidance, and comprehensive progress tracking.).
Optional registration with limited features (e.g., 1 free analysis, community access, newsletter). No purchase required.
Unlocks premium features/content and tools. Available subscription plans:
(Plus taxes/fees where applicable)
Delivery is digital only (Instant Digital Access post-payment).
You must be 18+ and legally able to contract. Service not available to persons on U.S. sanctions lists or in embargoed countries.
We may use double opt-in for account/email verification; you must confirm via the link we send.
Keep credentials confidential; you're responsible for all activity under your account. Notify us immediately of suspected misuse.
A modern browser and internet connection are required. We generally support the last three major versions of mainstream browsers; older versions may have reduced functionality.
FitFirst provides general your personal virtual fitness trainer information and is not medical advice. This fitness program is for informational purposes only. Consult with a physician or qualified health provider before beginning any fitness program. Not intended to diagnose, treat, cure, or prevent any medical condition. Participation is at your own risk.
Our pricing options are as follows:
Taxes may apply based on your location.
If a trial/intro price is offered, it converts to the standard pricing unless you cancel before the trial ends. We'll send a reminder when required by law.
May have additional terms; they don't stack unless expressly stated.
We may change pricing with advance notice (typically 30 days). If you don't agree, cancel before the change takes effect.
By completing checkout for a subscription, you authorize automatic, recurring monthly charges to your chosen payment method until you cancel.
We accept major credit cards.
You authorize use of card-updater services (e.g., network account updater) so charges may continue if your card details change.
If a payment fails, we may retry, suspend access, or terminate. We may pass through third-party fees from failed/returned transactions where permitted by law.
Receipts are provided electronically to your registered email address.
Cancel via your account dashboard on fitfirst.club, or contact help@fitfirst.club / +1 (888) 301-2388.
Cancellation takes effect at the end of the current billing cycle.
Partial months are non-refundable unless required by law or expressly stated.
Except as required by law or explicitly stated, fees are non-refundable. If you experienced duplicate charge, technical failure, or unauthorized use, contact support promptly; we may resolve at our discretion.
You agree to contact FitFirst to attempt resolution before initiating a card chargeback.
Unfounded chargebacks may lead to suspension or termination. We may provide evidence to the issuer.
All fees are non-refundable once a billing period begins, except:
Email help@fitfirst.club or call +1 (888) 301-2388 within 30 days of the charge. Include:
We aim to respond within 2 business days and resolve within 10 business days (refunds post per bank timelines).
Be respectful; no hate speech, harassment, illegal content, spam, or misleading claims.
You retain ownership; you grant FitFirst a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and adapt your content to operate the Services and for promotion of the Services (e.g., testimonials) where you have provided explicit permission.
Post only content you have rights to. You must not upload viruses or attempt unauthorized access.
We may remove content or suspend accounts that violate these Terms or laws.
All service content/software is owned/licensed by FitFirst.
We grant you a limited, non-exclusive, non-transferable license for personal, non-commercial use during an active subscription. No archiving, scraping, framing, resale, public performance, or derivative works without written consent.
Don't remove proprietary notices or use marks without permission.
Services are provided "as is" and "as available."
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages.
Our aggregate liability is limited to the amounts you paid to FitFirst in the 12 months preceding the claim.
Mandatory consumer protections in your country/state of residence remain unaffected.
California law governs (without conflict rules).
Except where prohibited, disputes are resolved by binding arbitration (AAA Rules). No class actions or jury trials.
You may opt out of arbitration within 30 days of first acceptance by emailing help@fitfirst.club with subject "Arbitration Opt-Out" and your account email.
Either party may bring an individual action in small-claims court.
You may rely on mandatory protections of your habitual residence and litigate there.
We are not obliged to participate in dispute resolution procedures before a consumer arbitration board.
You may withdraw within 14 days without reason. To exercise: email help@fitfirst.club or mail to our postal address above.
For questions about these Terms & Conditions, contact us at:
Nexera Media Group LTD
1317 N San Fernando Blvd #167, Burbank, CA 91504, United States
Mailing: 1317 N San Fernando Blvd #167, Burbank, CA 91504, United States
Phone: +1 (888) 301-2388
Email: help@fitfirst.club
Business Hours: Mon-Fri 9:00 AM - 5:00 PM PST, Sat 10:00 AM - 3:00 PM PST